Important Information for Northern Ireland

General Information for Northern Ireland

A comprehensive set of resources from HSC is available here. NI direct has an information hub here.


There is a centralised helpline for assistance with deliveries of food and medicine operated by the Department of Communities. You can call freephone on 0808 802 0020, between 09:00 BST and 17:00, seven days a week or you can also email or text ACTION to 81025.

Shielding and Vulnerable People

Information for people who have received letters from their GP or hospital care team advising them to shield as they are considered to be at the highest risk from Covid-19 can be found here.

Covid-19 can cause mild symptoms. But for older people and those with an underlying health condition, it can be more serious. Guidance on how vulnerable people and those advised to shield by a GP can reduce the risk of getting coronavirus and access help and support can be found here.


This information provides advice and support for informal carers, young carers and family members.  It pulls together already existing sources of information into one place and signposts carers to others who may be able to help.

Condition Specific and/or Accessible Information

A free remote interpreting service for British Sign Language (BSL) and Irish Sign Language (ISL) users in Northern Ireland has been introduced to provide the deaf community with access to NHS111 and all health and social care services during the COVID-19 pandemic.

Covid-19 App

Covid-19 NI is a symptom checker and is dedicated to providing people across Northern Ireland with immediate advice and links to vital trusted information. The Covid-19 NI app can be downloaded on both Apple and Android devices.

An online version of the app is available from the following link for those without access to a smartphone but who are able to access a computer or tablet device.


If you have Northern Ireland specific information that you think we should share here, please contact us.



The economic and social implications of the coronavirus crisis are already having profound impacts on individuals and families affected by genetic, rare and undiagnosed conditions, as well as on the voluntary organisations and charities that support them. The impact of Covid-19 on the charity sector is devastating. Many charities are struggling to support their communities and wondering if they will survive. We are working hard to support all our members and the wider genetic, rare and undiagnosed community but we share their concerns - please help us help them.